BRAINFILE

Manage your subscription

Cancel, update your payment method, get invoices, or change what we email you. A real person answers every one of these within 1 business day.

Include the email address on your subscription in your message so we can find your account on the first reply.

Cancel your subscription

Cancellation takes effect at the end of your current billing period — you keep access until that date, and no future charges occur. No form, no retention call.

Email [email protected] to cancel

Update your payment method

Reply and we send you a secure Stripe link to enter a new card. Never send card details by email — we will never ask you to, and we cannot accept them.

Request a secure card-update link

Invoices and receipts

Stripe emails a receipt automatically for every charge. Need a copy, a VAT/tax field, or a company name on the invoice? Ask and we send it.

Request an invoice

Refund — 30-day money-back guarantee

Within 30 days of your first subscription payment we refund in full, no questions asked. Full terms are on the refund policy page.

Request a refund

Email preferences

Stop subscriber emails without cancelling your subscription, or opt out of everything. Takes effect immediately.

Manage email preferences

If your mail app does not open, write to [email protected] from any inbox — that address reaches the same place.

Terms · Privacy · Refund policy · brainfile.io